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XtremeCare Australia

Feedback and Complaints

We Value Your Input

Xtremecare welcomes all feedback, the good and the bad. 

Feedback allows us to make to improve our service delivery and gives us the opportunity to acknowledge our staff and individuals/teams doing an exceptional job.

Please complete the online form or refer to the FAQs section below for alternative options.


Complaints & Feedback are important to us as they  help us to understand what is important to people with a disability and improves our quality of service. We encourage you to raise your complaint or concern so that we can resolve this.

You can make a complaint by:

  • calling our office on (07) 5514 6500
  • sending an email to
  • completing our online form (above)
  • completing our Feedback & Complaints Form

We aim to resolve your feedback or complaint as quickly as possible and hopefully come to a desirable outcome. We will work in accordance with our Feedback and Complaints Procedure and our Participant Charter.

Below is a summarised process of how your complaint will be dealt with:

  1. we aim to acknowledge your complaint within one (1) business day, where possible. 
  2. contact you within two business days of acknowledgement (via your preferred contact method)
  3. aim to resolve complaints within 21 business days of receipt
  4. document the outcome in our registers to ensure improvement of service delivery and completion of action items

If you are not happy with the outcome of your complaint you can:

  • ask for a review of your complaint and how it was handled
  • submit a complaint to the NDIS Commission (see below FAQ for details)

We would always encourage you to discuss this matter with the provider first. However, if you are having trouble or do not feel comfortable doing this then we would advise you to contact the NDIS Commission.

You can make a complaint to the NDIS Commission by:

  • phoning: 1800 035 544 (free call from landlines) or TTY 133 677 - interpreters can be arranged
  • National Relay Service and ask for 1800 035 544
  • Completing the complaint contact form